Policies

Office Hours

9:00 a.m. – 6:00 p.m.  MST

Office hours may vary for holidays.  You may contact us at (970) 586-8113 or (800) 897-3730 for assistance with your reservation. Online reservations are available for your convenience.

Arrival

Arrival time is after 4:00 p.m. for all Estes Park condo and cabin rentals at Black Canyon Inn.  Early arrivals can be requested for 2pm.  We cannot guarantee early arrivals until day of.

If you will be arriving after the management office is closed for the evening, please contact us for the simple after-hours check in option which will allow you to get settled comfortably into your rental as soon as you arrive into town.

Departure

Check-out time is 10:00 a.m.  You may leave your keys in the condo and depart from there.  Please feel free to stop in the office to say farewell, but it is not required.

Reservation Deposit and Payment Schedule

We require a 50% pre-payment to be charged to a major credit card at the time of booking to confirm a reservation. Should your reservation be for one night, the entire reservation must be paid to confirm.  The remaining balance is due one week prior to your arrival. We also require a $250 security deposit to be held in the event of damage or charges during your stay.  This is due with the final payment one week prior to your arrival.  We accept Visa, MasterCard, Discover and American Express.

Security deposits are refundable and will be returned to the cardholder within 14 days of departure.

Reservation Cancellations

All guests are responsible for their entire booking (including, but not limited to early departures).  Any cancellation must be received in writing. Cancellations received six months or more before intended arrival will be refunded their 50% prepayment, minus a $50 processing fee.  Cancellations received less than six months prior to intended arrival will also be charged a $50 processing fee and will be eligible for refund of their prepayment if we are able to re-rent the condo for the entire reservation.  If only a partial stay is re-booked, guest will be eligible for the nights that are rented.

Minimum Night Stay Requirements

The minimum night requirement changes throughout the year – typically between 2 and 4 nights. However, we often have openings between reservations for less than the minimum requirement. If you know the dates you will be visiting, please give us a call to check availability.

Vacation Rental Occupancy

Your Estes Park vacation rental will be set up for the maximum occupancy of the rented unit.  If the number in your party changes before your arrival, please notify us so we can ensure your lodging will be comfortable for each member of your party.  Each vacation rental has a maximum occupancy limit.  You can view the occupancy limits for each lodging unit by clicking the Vacation Rentals tab at the top of this page.

Swimming Pool Hours & Info

Black Canyon Inn has a seasonal heated outdoor swimming pool for all registered guests to enjoy.  Depending on the weather, the pool usually opens in late May/early June and closes in mid September/early October.    When the pool is operating, the hours are 9:30 a.m. – 8:00 p.m.  Fresh towels are provided poolside for your convenience.  We ask that you please do not take towels from your rental to the pool.

Twin Owls Steakhouse Hours & Info

The award winning Twin Owls Steakhouse is conveniently located in the center of the Black Canyon Inn property offering guests and the general public a distinctive Estes Park dining experience.  During the busier time of year, the restaurant is open nightly at 5:00 p.m.  In the winter, the restaurant opens Friday – Sunday at 5:00 p.m.  Reservations are highly recommended.  You can find more information at the Twin Owls website or by calling (970) 586-9344.

Non-Smoking Property

Black Canyon Inn is a smoke free property.  This includes the interior of the condos and cabins, all patios and decks and the surrounding grounds.  The only areas where smoking is permitted is a designated area adjacent to the Twin Owls Steakhouse and in your vehicle.  Please discard cigarette butts properly and be considerate of other guests.  This policy extends to all smoking material and is not limited to, but includes cigarettes, cigars, pipes and marijuana.  Anyone who is found to be in violation of this policy will be subject to a $250 fine.

Pets

No pets are allowed anywhere on the property, including outdoors. We have this no pet policy for the safety of your beloved pet.  We have plenty of wildlife to keep you entertained!  A $250 fine will be issued if a pet is discovered in your unit, found on the property, reported to our staff, or if we find signs that a pet has been in your lodging rental.  This applies to all renters and their guests.

Lodging Rates

Nightly rates are per unit and based on the maximum occupancy for each condo.  Sales tax of 10.55% is collected for all Estes Park lodging reservations. All rates are subject to change.

Housekeeping

We include the departure clean fee in your nightly rate.  Guests are welcome to request additional housekeeping service for an additional fee.  Daily housekeeping is performed only after the departure cleans are completed for the day, and must be scheduled with the lodging office the day prior.  Please contact the management office for service availability and rates.  If your rental requires excessive cleaning upon your departure, we will charge the housekeeping hourly rate at the minimum of one hour to the security depost.

Damage and Missing Items

The owners of each individual condo have worked hard to provide their guests with a comfortable and relaxing visit.  All of the items in each condo are the personal property of the individual owner and are provided for your convenience only.  Any damage to the condo, its belongings, or missing items will be the sole responsibility of the guest and will be charged to the security deposit on file.  Please report any known damage or missing item to the lodging office as quickly as possible to avoid being charged for the damage or item.

Room Assignments

Reservations are guaranteed on lodging type (1, 2 or 3 bedroom condo; log cabin) only.  If you have requested a specific unit, we will do our best to honor that request.  We do reserve the right to move your reservation to a different condo – prior to your arrival – in order to provide you a properly functioning condo.

Black Canyon Inn is a 14 acre property less than 1 mile north of downtown Estes Park and very close to Rocky Mountain National Park.

Our unique location affords the rare combination of seclusion and convenience ideal for a romantic getaway, Colorado family vacations and scenic Rocky Mountain views.  The immaculate, spacious and affordable condos and cabin are your home away from home.  Our welcoming staff will help make your

Estes Park Colorado vacation as enjoyable and memorable as possible! 

Please contact us with any questions at (970) 586-8113, (800) 897-3730 or info(at)BlackCanyonInn.com!